What is Responsible Care?

Responsible Care activities are an essential component of Tokuyama’s corporate social responsibility. Tokuyama has put in place company-wide infrastructure for promoting Responsible Care, and is incorporating this initiative in each of its management systems as it strives to continuously improve its environmental, safety, and quality systems.

What is Responsible Care?

Responsible Care is a voluntary management initiative through which companies that manufacture and handle chemical substances undertake measures for protecting the environment and ensuring the safety and health of society.
It covers all operations, from the development of chemical substances to their manufacturing, distribution, usage, final consumption and disposal. Responsible Care also encourages the public disclosure of these activities along with dialogue and communication with members of society.
The Responsible Care initiative originated in Canada in 1985, and is currently used in 52 countries around the world. In Japan,a Responsible Care Committee has been set up under the Japan Chemical Industry Association (JCIA). As of April 1,2018 the committee had 113 corporate members. As one of the original members of the organization, Tokuyama has been actively implementing Responsible Care activities since the committee’s founding in 1995.

Basic Philosophy

Framework for Promoting Responsible Care

Tokuyama has established a number of organizations that pursue concrete initiatives under its CSR Promotion Council,which is chaired by the Company president. Specifically, it sets up the Environmental Committee, Safety Committee,and Product Safety and Quality Assurance Committee as decision-making bodies, and the Product Assessment Subcommittee and several other subcommittees as assessment organizations.

RC Promotion Structure

Responsible Care Initiatives

Tokuyama continually improves its Responsible Care initiatives by implementing plan-do-check-act (PDCA) cycles focusing on environmental conservation, process safety,disaster prevention, occupational health and safety, and chemicals and product safety.

Medium-term Responsible Care Activities : “ Plan”Phase

Working on the basis of its medium-term plan for Responsible Care activities, Tokuyama sets policies and goals for each fiscal year. Individual departments then create and carry out specific plans based on these policies and goals. The results of initiatives are evaluated at the end of each fiscal year and incorporated in plans for the following fiscal year.

RC Promotion Structure

Operation of Management Systems : “Do”Phase

The Company’s Tokuyama Factory and Kashima Factory have acquired ISO 14001 certification. Each factory sets an environmental policy and goals in line with Tokuyama's company-wide environmental policy, and undertakes related activities intended to alleviate environmental impact,conserve energy, reduce waste, and recycle resources. Tokuyama's head office, branch offices and research laboratories also set policies and goals, and pursue such activities as energy conservation, resource recycling, and waste reduction.

Tokuyama has acquired ISO 9001 certification for its quality management system, which has been operating since fiscal 2002 as a company-wide system encompassing sales,development and all other operations.

In accordance with the New Occupational Health and Safety Guidelines issued by JCIA, Tokuyama operates occupational health and safety management systems at each of its workplaces. In fiscal 2005, the Tokuyama Factory expanded its safety management system by incorporating a broader range of safety-related activities.

Assessment and Audit System: “Check”Phase

Tokuyama has set up several assessment systems in an effort to reduce environmental- and safety-related risks.

≫ Safety and Environmental Assessments

Tokuyama conducts safety and environmental assessments before newly installing, expanding or modifying any of its facilities. These assessments review basic plans and design,examining whether facilities are designed for safety and environmental considerations. In addition, pre-operation assessments confirm whether facilities are completed as designed and operational preparations are complete.

≫ Product and Labelling Assessments

Tokuyama confirms product safety at each stage of operations, from the initial research and development stage through to market release. The assessments confirm compliance with legal requirements and evaluate the level of various risks, including the safety of chemical substances used in the product, their potential impact on the environment, and their effect on human health.
The Company also checks all labeling in documents such as product catalogs, safe handling manuals, and safety data sheets* in order to ensure that instructions and warnings are complete and accurate.

*A safety data sheet is a document for recording information related to the risks and toxicity of chemical substances.
It is prepared to facilitate the safe handling of such substances, and includes the names of the substances, safety measures, and procedures for responding to emergencies.

≫ Safety and Environmental Audits

Tokuyama conducts safety and environmental audits on an annual basis in order to verify the applicability of its environmental conservation management and accident and disaster-prevention measures.
Auditing teams inspect each workplace, including the Logistics Group, Health Management Center, and all organizations subject to inspection under Japan’s High Pressure Gas Safety Act.

≫ Audits by Third Parties

After latest transition assessments by a registerd certifying body, the Company has successfully moved to ISO9001:2015 and ISO14001: 2015, the latest version of standards.The audit for the ISO 9001 held in February 2018 identified seven issues (opportunities for improvement), and the Company is dealing with each accordingly. The audit for the ISO 14001 held in October/November 2017 identified six issues (one minor defect; five opportunities for improvement), such as an incomplete record. These issues are being corrected.

Improvement and Assessment through Audits:“ Act”Phase

Audits are used to verify that business sites are suitably carrying out activities in line with corporate policies. Audit results are reported to the relevant departments as well as the president, and continuous improvements are sought.
The results for the fiscal year are shared with stakeholders through Responsible Care Community Dialogue sessions and the CSR Report.

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