Responsible Care

Responsible Care

Tokuyama actively practices Responsible Care as one of the original members of the Japan Responsible Care Committee established in 1995 under the Japan Chemical Industry Association (JCIA).

Basic Philosophy of Responsible Care

Basic Policy
As a member of the Japan Responsible Care Committee, Tokuyama Corporation carries out Responsible Care activities that protect the environment and preserve safety and health throughout the entire chemical substance life cycle, from development and manufacturing to distribution, use, final consumption and disposal. Our social mission is to aggressively tackle and systematically solve environmental issues in particular, which, in turn, will lead to sustainable corporate and social development. Based on this recognition, we promote Environmental Management, a management policy that emphasizes the environment, in all of our business activities, including development, manufacturing and sales.

Action Objectives

  • 1. Promote environmental protection
    • Implement an ISO 14001-based Environmental Management System and reduce environmental impact
  • 2. Observe the laws and regulations
    • Observe international rules, domestic laws and regulations and industrial standards
    • Thoroughly implement export management rules on materials under control
  • 3. Promote energy conservation and curb global warming
    • Achieve top-class unit energy consumption in the industry for each product
  • 4. Promote resource recycling and work toward reduction and the proper management of waste materials
    • Promote the material recycling and thermal recycling of resources
    • Work toward achieving a paperless office
  • 5. Promote process safety, disaster prevention and occupational health and safety
    • Aim for zero accidents and disasters based on the principles of self-responsibility and the self-management of safety
    • Achieve a comfortable working environment and protect people's safety and health
  • 6. Ensure strict product safety standards
    • Offer environmentally friendly products that can be used with safety
    • Provide proper information on how to use products and what precautions to take
  • 7. Deepen the relationship of trust with society
    • Publicly disclose information on the Company's activities concerning environmental protection, process safety and disaster prevention, occupational health and safety, and chemical product safety
    • Actively engage in dialogue with the local communities

Framework for Promoting Responsible Care

The CSR Promotion Council is chaired by the President and Executive Officer and oversees the implementation of Responsible Care. The Council operates an Environmental Committee, Safety Committee, and Product Safety and Quality Assurance Committee, which discuss and make decisions in their respective areas of responsibility. The Council also operates subcommittees that serve as assessment bodies. Responsible Care practices are improved by implementing plan-do-check-act (PDCA) cycles focusing on environmental conservation, process safety and disaster prevention, occupational health and safety, and chemicals and product safety.

Priority Tasks and Results

Priority Tasks and Results

Chemicals and Product Safety

Tokuyama practices thorough product quality control and verifies the hazard level and toxicity of chemical substances so that they can be used with peace of mind. It also complies with chemical regulations in and outside of Japan.

Quality Management System
As an internationally competitive company, Tokuyama implements three-year quality management plans based on its Quality Policy in order to provide products and services that accurately meet the needs and expectations of its customers.

Tokuyama Quality Policy

Tokuyama seeks to create a bright future in harmony with the environment, in collaboration with its customers, based on chemistry . Constantly remaining aware that “Commitment to customer satisfaction as a profit source,” each and every employee strives to further refine our unique strengths and to provide products and services that accurately meet customer needs and expectations, so as to ensure complete satisfaction. Tokuyama also complies with all applicable laws and regulations, and continuously improves the effectiveness of its quality management system, aiming to remain the partner of choice to our customers.

ISO 9001 Quality Management System
It has been 19 years since a quality management system was introduced company-wide, including in sales and development departments, in fiscal 2002. The system is now well-established in all departments and is generating continuous improvement. An external audit by a third party in fiscal 2020 pointed out no major or minor nonconformances. Internal audits check the progress of action plans and the status of the system based on the JISQ 9001:2015 standard, requiring corrective actions for any defects. In addition to compliance with the requirements of the standard, audits also verify the effectiveness of the quality management system and whether or not it is helping to improve customer satisfaction.

Proper Management of Chemicals
Tokuyama continues to strengthen its chemical management by assessing each process for the hazard level and toxicity of chemical substances in products, ensuring compliance with the laws and regulations in and outside of Japan, and conducting risk assessments.

Product Assessments
Tokuyama confirms product safety at each stage of operations, from the initial research and development stage through to market release. The assessments confirm compliance with legal requirements and evaluate the level of various risks, including the safety of chemical substances used in the product, their potential impact on the environment, their potential effect on human health, and the attribution of intellectual property rights.

Labelling Assessments
Labelling assessments are conducted to eliminate deficiencies or improper wording in instructions or warnings contained in labelling and documentation such as catalogs, instruction sheets, and safety data sheets (SDS).*
* A safety data sheet is a document for recording information related to the risks and toxicity of chemical substances. It is prepared to facilitate the safe handling of such substances, and includes the names of the substances, safety measures, and procedures for responding to emergencies.

Chemical Export Control
Chemical-related regulations are being frequently revised in accordance with the global trend toward stricter regulation of chemicals and higher fines for non-compliance. Tokuyama operates a chemical export control scheme encompassing Group companies, to stay current on the chemical-related regulations in each country, and to avoid oversights and errors when exporting chemicals.